Important Update: Closure of Anglicare Plan Management Services
02 March, 2026
Anglicare NSW South, NSW West & ACT wishes to advise participants, families, and partners of an important upcoming change to our NDIS services. After careful consideration, we have made the difficult decision to close our Plan Management department effective Monday, 30 March 2026.
This change affects only Plan Management services. All other Anglicare programs and supports will continue as normal.
Why this change is happening
Recent market conditions within the NDIS sector have significantly impacted the sustainability of smaller Plan Management providers. Anglicare is committed to providing best practice services to our clients, and the closure of plan management is recognition that other providers can do this on a scale and service level superior to our own.
What this means for participants
Participants currently supported by Anglicare for Plan Management will need to select a new registered Plan Manager. Your NDIS funding for Plan Management remains in place, and you retain full choice and control over which provider you transition to.
Anglicare will continue to provide Plan Management services up to 29 March 2026 and is committed to ensuring a smooth and respectful transition to your new provider.
Transition Support
To assist you, Anglicare has completed our due diligence in providing a recommendation that we believe will support you seamlessly through this transition. Anglicare is recommending My Plan Manager (MPM) due to their service capacity, technology, and strong participant safeguards. Participants may choose to transition to MPM or select any registered provider using the NDIS Provider Finder.
If we do not hear from you by 29 March 2026, your details will be securely shared with My Plan Manager to ensure uninterrupted support.
We’re here to help
We understand this change may feel unexpected, and we remain committed to supporting you throughout the transition process.
If you have any questions, please contact our NDIS team on 1300 992 273 or ndis@anglicare.com.au
FAQ about the change
Market changes including fixed pricing, increased compliance, and rising operational costs have made Plan Management unsustainable for smaller providers. This ensures we maintain quality and compliance across all remaining services.
No. Only Plan Management services are closing. All other Anglicare programs, supports, and relationships remain unchanged.
Anglicare will provide Plan Management until 29 March 2026, with service closure taking effect 30 March 2026.
Yes. To continue receiving Plan Management, you will need to choose a new registered provider. Your NDIS funding for Plan Management remains available.
After research and due diligence, we recommend My Plan Manager (MPM) due to their national capacity, systems, and participant support features. You may choose any provider you prefer.
If we do not hear from you, we will assume consent to share your details with My Plan Manager so your support is not disrupted.
Yes. With your consent, we will provide the necessary information to your new Plan Manager to ensure a smooth transition.
No. Plan Management is funded through your NDIS plan, and fees are standardised across all registered providers.
You can reach the Anglicare NDIS team on 1300 992 273 or ndis@anglicare.com.au
1300 99 CARE (2273)
